Frequently asked questions

You must be 18 years or over and a resident of Australia to purchase a ticket. We do not accept orders from overseas buyers, and tickets are sold in AUD only.

The quickest way is online via our Buy Tickets page. You can also call us on 1800 47 68 92 to purchase over the phone. Major cards, Apple Pay, Google Pay and PayPal are all accepted.

The Million Horizon Draw closes at 9:00 pm AEST on Friday 30 May 2026. Results are drawn live the same evening and published on the Winners page within 30 minutes.

If you win a major prize, our concierge team will call you within 24 hours of the draw. Every ticket holder also gets an email summary — winner or not — so you always know where you stand.

Cash prizes are paid by direct transfer to your Australian bank account within 5 business days of confirming your details. Physical prizes (vehicles, travel, caravans) are arranged by our concierge team to match your preferred delivery or pickup window.

Lottery winnings in Australia are not taxed as income by the ATO. However, if you invest your winnings, any returns generated may be taxable. We always recommend chatting with a registered financial adviser or accountant.

The VIP Club is a monthly subscription that automatically enters you into every draw, plus exclusive VIP-only bonus rounds. You can pause or cancel any time without penalty.

You can request a cancellation up to 48 hours after purchase, provided the draw has not yet closed. Contact our support team on 1800 47 68 92 and we'll refund the original payment method within 5 business days.

Roughly 42% of every ticket dollar goes directly to community programs across Australia, 38% funds prizes for ticket holders, and 20% covers draw operations, licensing and compliance. A full line-by-line breakdown is in our annual impact report on the About page.

Yes. All payments are processed through PCI-DSS compliant gateways. We never store full card numbers on our own servers, and all sensitive data is encrypted in transit with TLS 1.3.

Every account has a monthly spend cap set to $200 by default. You can lower it at any time from your account settings, or contact us to raise it. We also offer cool-off periods and self-exclusion tools — see Responsible Gambling.

Postponements are extremely rare and usually due to regulatory requirements. If one occurs, we notify all ticket holders by email and SMS within 24 hours, publish a new draw date within 72 hours, and keep every ticket valid for the rescheduled draw.