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Keep it fun. Keep it in control.

Practical tools, dedicated partners and our commitment to making sure Groupire Lottery stays a positive part of your life.

Our commitment

Groupire Lottery is run for the benefit of Australian communities. That mission only works if the way we sell tickets is healthy for the people who buy them. We design our products to support balanced play — monthly spend caps by default, transparent odds and results, and zero pressure selling.

Stay in control with these tools

  • Monthly spend limits — every new account starts with a $200/month default limit. You can lower it to $0 at any time. Increases require a 7-day cool-off before they take effect.
  • Cool-off periods — take a break from buying for 24 hours, 7 days, 30 days or 90 days. No questions asked.
  • Self-exclusion — permanently close your account and block any future accounts linked to your name. We process these requests within one business day and cannot reverse them.
  • Transparent receipts — every purchase is emailed with a monthly running total of how much you've spent and how many draws you've entered.

A quick self-check

If you can answer "yes" to any of the following, it might be time to take a break and talk to someone:

  • Are you spending more than you planned on tickets?
  • Do you find yourself hiding your purchases from family or friends?
  • Are you buying tickets to recover previous losses?
  • Is playing affecting your mood, sleep or relationships?

You're not alone. The free, confidential services below are available 24/7.

Australia-wide support services

Independent, confidential, free. We work closely with every organisation on this page.

Gambler's Help

Free, confidential counselling and support for anyone affected by gambling — available 24 hours a day, 7 days a week.

1800 858 858
gamblershelp.com.au

GambleAware NSW

Support, counselling and information for NSW residents — online, on the phone or in person.

gambleaware.nsw.gov.au

Australian Gambling Research Centre

Evidence-based research, resources and harm-minimisation tools from the Australian Institute of Family Studies.

aifs.gov.au

Lifeline

Around-the-clock crisis support and suicide-prevention services for anyone who is struggling.

13 11 14
lifeline.org.au

Beyond Blue

Free mental-health support, information and online counselling — 24/7.

1300 22 4636
beyondblue.org.au

Groupire Support Line

Our team is trained to help you set limits, pause your account or talk through any concerns — with no judgement.

1800 47 68 92
support@groupire.com

Protecting under-18s

It is illegal for anyone under 18 to purchase a lottery ticket in Australia. We take this seriously — every account is verified, and we use commercial age-verification services in the background to flag any mismatches. If you suspect a minor is using someone else's account, please contact us immediately at support@groupire.com.

Requesting self-exclusion

To request immediate self-exclusion, call us on 1800 47 68 92 or email support@groupire.com with the subject line "Self-exclusion". We will confirm your request within one business day and close your account promptly. Self-exclusion is permanent — we strongly encourage you to speak with Gambler's Help or another support service before making the request.