Privacy Policy

Last updated: 1 April 2026.

Groupire Foundation Ltd (ABN 48 622 591 740, trading as Groupire Lottery) is committed to protecting the privacy of our ticket holders, members and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, and how you can control it. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What information we collect

We only collect information that is necessary to run our lottery, pay prizes and support our charitable mission. This typically includes:

• Your name, date of birth and residential address;
• Contact details such as phone number and email;
• Payment details processed via our PCI-DSS compliant gateway (we do not store full card numbers);
• Transaction history of ticket purchases and VIP Club subscriptions;
• Communication preferences and responsible-play limits;
• Anonymous analytics data about how you use our website (such as pages visited and device type).

2. Why we collect it

We use your personal information to:

• Verify that you are 18 or over and a resident of Australia;
• Process your ticket purchases and VIP Club subscriptions;
• Notify you of draw results and prize wins;
• Pay prizes to winners via their nominated Australian bank account;
• Operate the legal, regulatory and reporting requirements placed on us as a charitable lottery operator;
• Improve our services and communicate with you about draws, events and Groupire Foundation programs (only if you opt in).

3. How we store and protect your information

All personal information is stored on Australian-based servers operated by a Tier-4 hosting provider. Data in transit is encrypted with TLS 1.3, and sensitive data at rest is encrypted using AES-256. Access is restricted to authorised Groupire staff on a strict need-to-know basis, and all access events are logged and audited quarterly.

4. Who we share information with

We only share your personal information when it is necessary to provide our service or when required by law. This may include:

• Our payment gateway provider to complete your purchase;
• Our independent draw scrutineer for prize verification purposes;
• Prize delivery partners (for non-cash prizes such as vehicles or travel);
• Regulators and government bodies where we are legally required to disclose;
• Our email and SMS service providers to send you draw updates.

We never sell your personal information to third parties for marketing purposes.

5. Cookies and analytics

Our website uses cookies to remember your preferences, keep you signed in and measure site performance. Most cookies are strictly necessary. Analytics cookies are only set after you accept our cookie banner, and we use privacy-first analytics that do not identify you individually.

6. Your rights

You have the right to:

• Access the personal information we hold about you;
• Request corrections if any information is wrong or out of date;
• Opt out of marketing communications at any time;
• Request deletion of your data (subject to our legal retention obligations as a lottery operator).

To make any of these requests, email privacy@groupire.com or call 1800 47 68 92.

7. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page and the "Last updated" date at the top will be revised. Significant changes will also be communicated by email to registered members.

8. Contact us

If you have any questions or concerns about this policy or your personal information, please contact our Privacy Officer:

Groupire Foundation Ltd
Level 4, 212 Eagle Street, Brisbane QLD 4000
Email: privacy@groupire.com
Phone: 1800 47 68 92